Produkt zum Begriff Customer Support:
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Understanding Customer Needs (Digital Short Cut): Software QFD and the Voice of the Customer
Leading companies around the world, including Toyota and General Electric, have practiced Quality Function Deployment (QFD) for decades. Developed in Japan by Dr. Yoji Akao and Dr. Shigeru Mizuno, QFD has two aims: to ensure that true customer needs are properly deployed throughout all phases of the development process, and to improve the development process itself. The application of QFD to software (Software QFD) began in Japan in 1982, in North America in 1988, and in Europe in 1990. Today many leading software organizations around the world use Software QFD and it is an essential part of organization-wide quality approaches such as Total Quality Management (TQM) and Design for Six Sigma (DFSS). As a quality system, QFD employs, but is not limited to, the Seven Management and Planning (7 MP) Tools, introduced in Chapter 7 of the book Design for Trustworthy Software. It has deployments, or subsystems, to address customer concerns such as quality, technology, cost/schedule, and reliability/risk, among others. Although QFD is known for the "House of Quality" matrix, organizations that simply use this matrix alone neither meet the aims of QFD nor are considered to be "doing QFD" by leading QFD experts. Further, because of unfortunate historical errors in understanding, many published QFD examples are incorrect and are not suitable as models for software development. Such mistakes are corrected in the overview of Blitz QFD presented in this short cut.This short cut is a reproduction of Chapter 11 of the book Design for Trustworthy Software and introduces Software QFD as a part of trustworthy software development process. It can be used either as an important methodology in software design process or as a standalone presentation on QFD for software development process.This short cut should be of interest to software and quality professionals. In particular, it would be of value to the CMMI, Six Sigma, and DFSS communities worldwide, especially those who have acquired or plan to acquire Green Belt, Black Belt, Master Black Belt, or similar competencies in various quality management disciplines. It should also be useful resource for students and academics of various programs at senior undergraduate and graduate levels, and for those preparing for ASQ's Certified Software Quality Engineer (CSQE) examination.What This Short Cut Covers 3QFD: Origin and Introduction 4Problems with Traditional QFD Applied to Software 20Modern QFD for Software 25The Blitz QFD Process 28Implementing Software QFD 45Conclusion 50Key Points 52Additional Resources 54Internet Exercises 54Review Questions 56Discussion Questions 57Endnotes 58What's in the Book Design for Trustworthy Software 64About the Authors 69The Design for Trustworthy Software Digital Short Cut Compilation 70
Preis: 7.48 € | Versand*: 0 € -
Customer Experience Manual, The
Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business.From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company. Split into two parts, you’ll discover:• Why customer experience is so important in business – and how it applies to you• How to use customer experience tools in your business – step by step guides on how to use CX metrics and how to learn from themAlongside the theory and practical how-to guidance, there will be a range of examples of ‘thinking differently’ about everyday situations to engage the reader. Plus, with case studies from International Companies, readers will discover not only what works well but also the hard lessons they have learned. The Customer Experience Book shows you how to understand, measure and improve customer experience in your business, whatever your level.
Preis: 17.11 € | Versand*: 0 € -
Brilliant Customer Service
Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy.BRILLIANT OUTCOMES· Identify your customers real needs and how best to meet them· Build trust and long term loyalty with your customers to stay ahead of the competition· Make sure you are remembered and recommended
Preis: 12.83 € | Versand*: 0 € -
Customer Relationship Management
Customer Relationship Management gives a well-balanced coverage of strategy and organisation, marketing aspects, analytical CRM, operational CRM, CRM systems and their implementation. It is the only comprehensive academic text to cover the entire scope of CRM from a marketing management angle. Geared to MBA students and advanced undergraduate students, as well as those taking courses on CRM, direct marketing, relationship marketing, database management or business intelligence, the book is also appropriate for graduate students in information management attending courses on CRM and participants in specific CRM/database management. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.
Preis: 53.49 € | Versand*: 0 €
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Was ist der First-Level-Support im IT-Support?
Der First-Level-Support im IT-Support ist die erste Anlaufstelle für Benutzer, die technische Probleme oder Fragen haben. Die Mitarbeiter im First-Level-Support sind dafür verantwortlich, die eingehenden Anfragen entgegenzunehmen, zu analysieren und entweder selbst zu lösen oder an den entsprechenden Second-Level-Support weiterzuleiten. Der First-Level-Support ist in der Regel per Telefon, E-Mail oder Ticketsystem erreichbar und unterstützt die Benutzer bei alltäglichen IT-Problemen wie zum Beispiel bei der Einrichtung von Geräten, der Fehlerbehebung oder der Bereitstellung von Informationen.
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Wie kann ein Chatbot effektiv in Customer Service eingesetzt werden?
Ein Chatbot kann effektiv im Customer Service eingesetzt werden, indem er häufig gestellte Fragen automatisch beantwortet und einfache Probleme löst. Zudem kann er Kunden bei der Navigation durch die Website oder bei der Produktauswahl unterstützen. Durch kontinuierliches Training und Optimierung kann ein Chatbot die Kundenzufriedenheit steigern und die Effizienz des Kundenservice verbessern.
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Was ist ein Support?
Ein Support bezieht sich auf die Unterstützung oder Hilfe, die einer Person oder Organisation bei der Lösung von Problemen oder der Beantwortung von Fragen angeboten wird. Dies kann in Form von technischem Support, Kundensupport oder allgemeiner Beratung erfolgen. Der Support kann telefonisch, per E-Mail, Chat oder persönlich erfolgen.
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Wo ist Support bei Snapchat?
Wo ist Support bei Snapchat? Ich habe ein Problem mit meiner App und brauche Hilfe. Ich finde keine Kontaktmöglichkeit oder Hilfeoption in der App. Kann mir jemand sagen, wie ich den Support bei Snapchat erreichen kann? Ich brauche dringend Unterstützung, um mein Problem zu lösen.
Ähnliche Suchbegriffe für Customer Support:
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Ten Principles Behind Great Customer Experiences, The
Learn how to create a competitive advantage for your business by offering a customer experience that’s second to none! By following a simple “ten principles” format, this book will show you how to constantly improve and build your business. The combination of psychological theory, real world case studies, worked examples and template documents provides the ‘what, why and how’ necessary to make good ideas stick and get them into practical usage, so you can enhance your customers’ experiences and keep them returning again and again. Featuring lessons from a host of winning companies such as Facebook, Lush Cosmetics, Gü puddings and John Lewis, the book is littered with uncomplicated ideas which are simple to implement and accessible to anyone.
Preis: 19.25 € | Versand*: 0 € -
Investigating the Cyber Breach: The Digital Forensics Guide for the Network Engineer
Investigating the Cyber Breach The Digital Forensics Guide for the Network Engineer · Understand the realities of cybercrime and today’s attacks · Build a digital forensics lab to test tools and methods, and gain expertise · Take the right actions as soon as you discover a breach · Determine the full scope of an investigation and the role you’ll play · Properly collect, document, and preserve evidence and data · Collect and analyze data from PCs, Macs, IoT devices, and other endpoints · Use packet logs, NetFlow, and scanning to build timelines, understand network activity, and collect evidence · Analyze iOS and Android devices, and understand encryption-related obstacles to investigation · Investigate and trace email, and identify fraud or abuse · Use social media to investigate individuals or online identities · Gather, extract, and analyze breach data with Cisco tools and techniques · Walk through common breaches and responses from start to finish · Choose the right tool for each task, and explore alternatives that might also be helpful The professional’s go-to digital forensics resource for countering attacks right now Today, cybersecurity and networking professionals know they can’t possibly prevent every breach, but they can substantially reduce risk by quickly identifying and blocking breaches as they occur. Investigating the Cyber Breach: The Digital Forensics Guide for the Network Engineer is the first comprehensive guide to doing just that. Writing for working professionals, senior cybersecurity experts Joseph Muniz and Aamir Lakhani present up-to-the-minute techniques for hunting attackers, following their movements within networks, halting exfiltration of data and intellectual property, and collecting evidence for investigation and prosecution. You’ll learn how to make the most of today’s best open source and Cisco tools for cloning, data analytics, network and endpoint breach detection, case management, monitoring, analysis, and more. Unlike digital forensics books focused primarily on post-attack evidence gathering, this one offers complete coverage of tracking threats, improving intelligence, rooting out dormant malware, and responding effectively to breaches underway right now.This book is part of the Networking Technology: Security Series from Cisco Press®, which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers.
Preis: 47.07 € | Versand*: 0 € -
Dynamics 365 Customer Service Professional (NCE)
Dynamics 365 Customer Service Professional (NCE) (CFQ7TTC0LFNK:0001)
Preis: 565.95 € | Versand*: 0.00 € -
Zebra Klammer - für Customer Concierge - Wandmontage
Zebra - Klammer - für Customer Concierge - Wandmontage - für Zebra CC6000 Customer Concierge
Preis: 53.55 € | Versand*: 0.00 €
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Was ist der Google Support?
Der Google Support ist der Kundendienst von Google, der Benutzern und Kunden Unterstützung und Hilfe bei Fragen und Problemen mit den verschiedenen Produkten und Diensten von Google bietet. Der Support kann über verschiedene Kanäle wie Telefon, E-Mail oder Chat erreicht werden und steht in der Regel rund um die Uhr zur Verfügung.
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Welche Stoffe brauche ich, um einen Nike Customer Schuh zu bekleben?
Um einen Nike Customer Schuh zu bekleben, benötigen Sie spezielle Klebstoffe, die für die Verbindung von Materialien wie Gummi, Leder oder Kunststoff geeignet sind. Es ist wichtig, einen Klebstoff zu wählen, der stark genug ist, um die Materialien dauerhaft zu verbinden, aber auch flexibel genug, um sich den Bewegungen des Schuhs anzupassen. Es wird empfohlen, einen Klebstoff zu verwenden, der speziell für die Verwendung auf Schuhen entwickelt wurde.
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Warum ruft der Support nach einer Online-Bestellung bei Apple an?
Der Support von Apple ruft nach einer Online-Bestellung möglicherweise an, um den Kunden bei Fragen oder Problemen zu unterstützen. Dies kann beispielsweise den Versandstatus der Bestellung, technische Unterstützung oder Hilfe bei der Einrichtung des gekauften Produkts umfassen. Der Anruf dient dazu, sicherzustellen, dass der Kunde eine positive Erfahrung mit dem Kauf und der Nutzung des Apple-Produkts hat.
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Was bedeutet "Hells Angels Support"?
"Hells Angels Support" bedeutet, dass eine Person oder Gruppe ihre Unterstützung für den Motorradclub Hells Angels zum Ausdruck bringt. Dies kann durch das Tragen von Support-Kleidung oder -Abzeichen, das Teilnehmen an Veranstaltungen oder das Spenden von Geld oder Ressourcen erfolgen. Es ist wichtig zu beachten, dass "Support" nicht bedeutet, dass die Person oder Gruppe offiziell Mitglied des Hells Angels MC ist.
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